Payments, cancellation & rescheduling
Last updated: August 2026
Deposits and balances
You may pay a 25% deposit or the full amount when you submit your request. Deposits hold your time slot while management reviews the offer. The remaining balance is due when the work is completed and accepted. Accepted methods include card, Cash App Pay, Klarna, Afterpay and supported digital wallets through Stripe.
If we decline or cannot staff your request
If management declines your offer, counteroffers and you decline, or we cannot assign a qualified professional, any amount you paid is refunded in full to the original payment method, typically within 5–10 business days.
Rescheduling — yes, it's available and free
You can request a new date and time at no charge from your booking history as long as the request is made at least 24 hours before the scheduled slot. Management reviews the request and confirms the new slot if it is available; if it is not, we will offer alternatives. Deposits carry over to the new appointment. Reschedules requested with less than 24 hours' notice are accommodated whenever possible but may incur a trip fee if a worker has already been dispatched.
Cancellation
Cancel 24 hours or more before the appointment for a full refund of any deposit. Cancellations inside 24 hours forfeit the deposit, which covers the reserved slot and worker scheduling. Under California's home-solicitation rules you also have a three-business-day right to cancel qualifying contracts signed at your home, and a longer period where the law provides one (for example, certain contracts signed by seniors or for repairs after a declared disaster).
No-shows and access
If nobody 18 or older is present or reachable at the service address within 20 minutes of the scheduled slot, the visit is treated as a no-show and the deposit is retained. We will always call and message before leaving.
Disputes and chargebacks
Please contact management before filing a chargeback — most issues are resolved within one business day. Approved refunds are issued to the original payment method only.